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Exchange Server Compatibility Information Exchange Server Version Compatibility 5.5 No 2000 No 2003 Yes 2007 No

Windows Mobile Setup for Exchange ActiveSync and Exchange 2003 or Exchange 2007
Author: Simon Butler, Exchange MVP, MCSE

This article explains how to configure a Windows Mobile 5.0 or higher device to connect to either Exchange 2003 or Exchange 2007 after ActiveSync has been setup on the server. If you have not setup the server first, then you should refer to the relevant article: Exchange 2003 Server Setup - Exchange 2007 Server Setup.

Requirements

• Exchange 2003 or Exchange 2007 with Exchange ActiveSync setup.
• Windows Mobile 5.0 handheld with MSFP** or Windows Mobile 6

Optional Components

• Windows Mobile 5.0 Emulator (more information)***

Notes

** If your Windows Mobile device is WM6 then it has the required components. If it is version 5.0 then you need to check if it has the MSFP Upgrade. To check, on the device, tap Settings, System and then choose About. You will see a version number like this:

OS 5.1.195 (Build 14847.2.0.0).

The key information is the build number, specifically the last three digits. IF they are 2.0.0 or higher, then it has the MSFP update. If they are not, then contact your service provider or handheld manufacturer for an update.

*** If you are going to test this with the Windows Mobile Emulator then you need to ensure that the name on your SSL certificate works internally. You can do this either by using a hosts file (Host file for Windows Mobile) or the preferred way of Split DNS (how to setup split DNS). The split DNS method is the preferred solution as it allows you to use the SSL certificate internally with your users. If you are resetting the Windows Mobile emulator during testing, it is one less thing to worry about.

Windows Mobile Device Setup

With the Exchange server now configured, you are ready to configure the Windows Mobile Device.
However before starting, carry out some quick prep checks to ensure that the device is working correctly:

Prep Work

• If you are using the emulator, it will prompt you that it has found a network. Configure the network as the Internet, even though it is connected to the your LAN.
  If you are not using DHCP internally, then configure the correct TCP/IP information in to the device.
• Make sure that the SSL certificates issues have been dealt with. Browse to OMA to ensure that you don't get certificate prompts.
• Check if you can see the internet from the device. Use our connection check page: http://check.amset.mobi/

Configuration

1. Tap Start, then Programs and choose ActiveSync.
2. Tap the option "Setup your device to sync with it".
   
   
    
3. In the first box, enter the fully qualified domain name of your server, which should match the name on your SSL certificate.
   In this example, it is host.domain.com. Note that there is no https, / anything - just the full host name.
   You should be using SSL so the option below the host should be enabled.
   
   
    
4. Tap next. Now enter your username, domain and password.
   If you want the push functionality to work, you will need to enable the option to save your password.
   Remember to change it here if you have to change your network password frequently.
   
   
    
5. You don't have to change anything in Advanced, it simply manages conflicts and event logging. The default settings will be fine.
   
   
    
6. Tap next.
   Now you get the chance to adjust settings on how much is synchronised. Not all options have settings that can be changed.
   
   
    
7. If you tap E-Mail you can change email settings. The attachment handling could be important if you are charged for how much data you transfer.
   
   
    
8. After taping Finish the device will attempt to sync for the first time.
   If you have a wireless network then you may want to connect the device to that for the first sync. You could also connect the device to your desktop so that the first sync takes place over a faster internet connection.
   
   
    
9. When you sync for the first time, you will be prompted to set a password on the device. Tap OK to continue.
   
   
    
10. For the push functionality to work, you need to ensure that the schedule is set to "As Items Arrive". You can access the schedule by taping Menu on the ActiveSync screen.
    Depending on your device, you may also have to enable push in a wireless manager.
    
    
     

Questions

Q: I am getting an error message with the code 0x85010014.
A: This is well known - see our resolution here.